Support Terms
1. Support Scope
Support includes platform access issues, service incidents, and functional troubleshooting under your active subscription or agreement.
2. Priority and Response
Requests are triaged by impact and urgency. Response targets depend on severity and support tier.
3. Customer Responsibilities
To accelerate resolution, provide reproducible steps, timestamps, environment details, and relevant error context with each request.
4. Communication Channels
Primary support channels and escalation contacts are defined in your service agreement and tenant onboarding documentation.